How Virtana Infrastructure Monitoring Adds Value
Virtana Infrastructure Monitoring and ServiceNow integration enables incidents to be automatically created, updated, and closed within ServiceNow while reducing the recurring-alarm noise common when monitoring systems are integrated with IT service desk incident management processes.
Virtana Infrastructure Monitoring can automatically create incidents for application or infrastructure issues covering:
- IT infrastructure performance, availability, health or error states (e.g., CRC errors)
- The health of Virtana Infrastructure Monitoring itself (such as a fan failure in the appliance or hardware probes)
Ensure Efficient IT Performance and Incident Management with Virtana Infrastructure Monitoring
Virtana Infrastructure Monitoring enables application discovery and importation from local and cloud instances of ServiceNow Business Service, Manual Service, and Technical Services.
Enhanced Monitoring
ServiceNow + Virtana Infrastructure Monitoring alarms = enhanced REST API access to reports, analytics, and case management CMDB
Automatic Synchronization
Two-way synchronization when progress and updates are logged in either system
Business Criticality Mapping
Associate business criticality with Virtana Infrastructure Monitoring tiers and alarm thresholds